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Telephone transfer - How long?

MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Telephone transfer - How long?

What is the approximate number of days that a transfer of a telephone account from BT to PN should take?
4 REPLIES 4
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Telephone transfer - How long?

Hi there,
I believe it's a minimum of 10 working days as that's the notice period required by OFCOM.
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: Telephone transfer - How long?

Thanks Matt.
My friend put in a Product Change request on the 6th August (10 days ago) but has not heard anything yet from PN or BT. How long should it take for the order to be placed on BT? Presumably the 10 working days will start from that point?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Telephone transfer - How long?

Yes, it'll be from when the order is placed. If you could paste in a ticket ID or give me some other means to find the account I'll look it over for you and make sure we're moving on with it?
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: Telephone transfer - How long?

I've sent you a PM with the details.