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Telephone transfer - How long?
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Telephone transfer - How long?
16-08-2013 10:01 AM
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What is the approximate number of days that a transfer of a telephone account from BT to PN should take?
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Re: Telephone transfer - How long?
16-08-2013 10:09 AM
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Hi there,
I believe it's a minimum of 10 working days as that's the notice period required by OFCOM.
I believe it's a minimum of 10 working days as that's the notice period required by OFCOM.
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Re: Telephone transfer - How long?
16-08-2013 10:17 AM
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Thanks Matt.
My friend put in a Product Change request on the 6th August (10 days ago) but has not heard anything yet from PN or BT. How long should it take for the order to be placed on BT? Presumably the 10 working days will start from that point?
My friend put in a Product Change request on the 6th August (10 days ago) but has not heard anything yet from PN or BT. How long should it take for the order to be placed on BT? Presumably the 10 working days will start from that point?
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Re: Telephone transfer - How long?
16-08-2013 10:24 AM
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Yes, it'll be from when the order is placed. If you could paste in a ticket ID or give me some other means to find the account I'll look it over for you and make sure we're moving on with it?
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Re: Telephone transfer - How long?
16-08-2013 11:25 AM
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I've sent you a PM with the details.
Message 5 of 5
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