Telephone line quiet / faint
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Telephone line quiet / faint
24-09-2013 8:28 AM
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Re: Telephone line quiet / faint
24-09-2013 8:33 AM
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I'm sorry to hear that this has happened so soon after joining us. You are correct in saying that this will be due to the length of your line. We'll be able to send an engineer to do this for you.
Would you mind running through the questions here to get that sorted?
Let us know if you have any other queries.
Re: Telephone line quiet / faint
24-09-2013 9:40 AM
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jim:quote]
Re: Telephone line quiet / faint
24-09-2013 11:35 AM
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Just one final check and then we can raise a quiet line fault for you - you say you've tested different phones, were these tested from the test socket with nothing else plugged into the line?
Re: Telephone line quiet / faint
24-09-2013 12:29 PM
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Many thanks
jim:quote
Re: Telephone line quiet / faint
24-09-2013 1:47 PM
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Please let me know as soon as possible and I'll get it booked, thanks.
Re: Telephone line quiet / faint
24-09-2013 4:09 PM
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jim:quote
Re: Telephone line quiet / faint
24-09-2013 4:37 PM
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The test results did say so, yes, but as you've tested from the test socket you've proved it's a line issue. The engineer will want to test the line but most likely the fault will actually be outside the premises somewhere which should be picked up by the testing.
I've updated the ticket for you, the fault is raised and appointment booked in for Thursday morning.
Re: Telephone line quiet / faint
26-09-2013 12:04 PM
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jim:quote
Re: Telephone line quiet / faint
27-09-2013 11:26 AM
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Re: Telephone line quiet / faint
02-10-2013 4:40 PM
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Re: Telephone line quiet / faint
02-10-2013 4:43 PM
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Re: Telephone line quiet / faint
24-10-2013 11:41 AM
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Re: Telephone line quiet / faint
24-10-2013 3:47 PM
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I can see we've logged a fault with our suppliers and we'll keep you updated regarding this.
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- Re: Telephone line quiet / faint