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Telephone Line Outage In Many Areas?

HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Telephone Line Outage In Many Areas?

My phone line suddenly stopped working last night or the early hours of this morning. Surprised there is no other posting about this as James at Plusnet (after I hung on for more than half an hour) told me it is an Outreach problem in very many areas. The internet works. Anyone else have this problem?  Sad
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Telephone Line Outage In Many Areas?

It looks like there was a outage on the 19th that's still open.
Leave it with me.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Re: Telephone Line Outage In Many Areas?

Thanks Matthew. According to Service Status page, there are 'no known issues' and there's no report of Outreach issues. Sad
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Telephone Line Outage In Many Areas?

It looks like there is a genuine fault on the line.
Once our suppliers systems are back up I'll get this raised for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Re: Telephone Line Outage In Many Areas?

I thought it had already been raised? What do you means by 'once our suppliers' systems are back up'?
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Telephone Line Outage In Many Areas?

Our suppliers systems were down for maintenance but they're back up now.
The fault is with them and we'll get it fixed as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Re: Telephone Line Outage In Many Areas?

Hi, so it is BT Outreach lines during or after maintenance? How many people are affected and what are the time scales on this?
smkizz
Newbie
Posts: 3
Registered: ‎22-11-2015

Re: Telephone Line Outage In Many Areas?

Undecided My landline (and hence my broadband) went dead too late this aftenoon (Sunday). Would love to find out how to report this/get it fixed. Unfortunately the Support pages just send me round in circles!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Telephone Line Outage In Many Areas?

If the phone is dead this is where to start http://www.plus.net/support/phone/troubleshooting.shtml and click on Phone Troubleshooter
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Telephone Line Outage In Many Areas?

@HAJ
The fault is estimated to be fixed by the 25th.
@smkizz
I can see you've raised this online and it should be fixed by the 25th as well.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
smkizz
Newbie
Posts: 3
Registered: ‎22-11-2015

Re: Telephone Line Outage In Many Areas?

Thanks for the responses. It's mighty difficult trying to find out how to report a problem when my only means of contact with the outside world is a poor 3G connection on a smartphone! At least outages have been very rare for me so far.
paulthetenor
Newbie
Posts: 1
Registered: ‎23-11-2015

Re: Telephone Line Outage In Many Areas?

Well that's weird because my phone line and fibre broadband mysteriously ceased operating on the 21st Nov too at about 21.30. I ran through online checker on Sunday 22nd and it came back as a faulty line. I then get a complaint ticket number and statement of ....external fault...no acess to property required...should be rectified in 1-3 working days ! No mention of  any widespread outages, just note saying next action on complaint number would be 25th November ! Coincidence ?? Meanwhile I in my android 3 phone..trying to do my business and communications solely through it. No sign of restored connectivity as of 19.45 tonight...meanwhile am paying for service not receiving ...any reduction likely on next billing period ? I do think that if there is a known wider problem the complaints ticket reply should communicate this .
HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Re: Telephone Line Outage In Many Areas?

Is there any update on this? My phone line is still not working. Sad
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Telephone Line Outage In Many Areas?

It's been assigned to a engineer this morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HAJ
Dabbler
Posts: 16
Registered: ‎15-11-2014

Re: Telephone Line Outage In Many Areas?

The phone is still not working. What's the situation?