Taking the mick!
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Taking the mick!
07-01-2014 10:59 AM
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Starting to regret coming over from Sky
Re: Taking the mick!
07-01-2014 11:03 AM
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Quote 300 Anytime minutes: (Plusnet Anytime International 300) Means 300 inclusive minutes to US mobiles, Canada mobiles and all landlines listed in our Top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged
Re: Taking the mick!
07-01-2014 11:04 AM
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Re: Taking the mick!
07-01-2014 11:11 AM
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It'd be a shame to lose you over something like this.
Re: Taking the mick!
07-01-2014 11:14 AM
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No you aren't within a cooling off period
Quote Inclusive call length
Inclusive calls to UK numbers become chargeable after 60 minutes
Inclusive calls to international numbers become chargeable after 30 minutes
Calls to Plusnet Support are free for the duration of the call, regardless of length
Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.
Re: Taking the mick!
07-01-2014 11:22 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Taking the mick!
07-01-2014 3:03 PM
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Re: Taking the mick!
07-01-2014 3:06 PM
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Quote from: Chris Cam I ask where you got the impression it was 60 minutes from? The quote I've given is directly from the 'here's the legal bit' section of our homepage. If we're making it appear that you get 60 minutes before needing to redial on international numbers we need to fix it.
It'd be a shame to lose you over something like this.
You need to make it known when people call to enquire. Asking someone to redial after 30 minutes on an international call is simply ridiculous. My wife calls her mother every week and to ask her to redial after 30 minutes to not be charged is simply unworkable. A 60 minute limit is would I would be expecting from PN. If this can't be the case, then I will happily be taking my business elsewhere as I feel you have mis-sold the contract to me on such an integral part of the calling plan.
I work for Sky and I have to tell folk about the fact that if they stay on after 60 minutes they are charged - because it is an integral part of the calling plan.
Shame on you Plusnet!
Re: Taking the mick!
07-01-2014 3:15 PM
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It looks like you signed up online rather than over the phone.
Can you confirm when you called in so we can get the call listened to?
Re: Taking the mick!
07-01-2014 3:17 PM
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dick:quote
Re: Taking the mick!
07-01-2014 3:20 PM
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