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Taking over my number

Lozzage
Interested
Posts: 2
Registered: ‎13-02-2017

Taking over my number

My mother in law has recently changed from another service provider to you. She already has 3 other accounts with  you and felt you were very good and helpful, however this feeling is quickly disappearing as you have been unable to transfer her number over and it has been over a week since transition.  Please can you advice how to remedy this ASAP as it is getting extremely frustrating and annoying. As you can imagine if this can not be sorted all 4 accounts will be transferred to another service provider.

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,929
Thanks: 622
Fixes: 174
Registered: ‎27-04-2007

Re: Taking over my number

Hi there,

 

Can you send me a private message including the username of the account in question please?

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 Adam Walker
 Plusnet Help Team
Lozzage
Interested
Posts: 2
Registered: ‎13-02-2017

Re: Taking over my number

Hi Adam thank you very much for getting back to me however I managed to get it sorted on Friday over the phone for my mother in law

 

cheers 

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Taking over my number

Fantastic, good to hear it's sorted. If there's anything else we can help with please let us know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button