System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
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System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:22 AM - edited 08-11-2016 11:23 AM
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What's is the easiest way to leave plusnet? I have no phone this morning tried to email support & got an automated response saying that Plusnet wouldn't lower themselves to deal with email
Tried to raise a ticket could find no way to do this then dealt with an absolute witch on chat who told me to raise a ticket but refused to link me to where I can do that. The help centre tells me to phone or chat. She was beyond rude how you can justify employing her after today is beyond me.
I was a happy customer, after that absolute cow I'm in tears & I want out.
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:36 AM
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I'm very sorry for the problems you've experienced and the poor service received. Can I ask where this chat was started from as nobody from Plusnet has looked at your account today, do you have a copy of the chat you can private message to me?
I've tested your phone line and it's telling me that the phone is in use so the test can't complete, now obviously that's not the case. I've created a support ticket here you can reply to with the next steps needed:
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:46 AM
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It started working again. I'm on the phone now. But it isn't ok that we have to air our linen in public because there is no way to contact you via email & no way to raise a ticket.
I have a chat transcript from plusnet so either your system is incorrect or someone is hiding the evidence
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:47 AM
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I really do want to look in to this and see what's happened, can you private message me the chat log?
Please send me a private message
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:57 AM
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Than you for trying to help. I've just forwarded it to Plusnet to the chap on the phone. They said they'll look into it. It was just so scary no phone & no way to alert plusnet
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:58 AM
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No problem. For future reference we have a phone troubleshooter here that allows a phone fault to be reported: http://www.plus.net/support/phone/troubleshooting.shtml
Re: System won't let me raise ticket. Phone out of action. Abusive staff member. Want to leave
08-11-2016 11:59 AM
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thank you
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- System won't let me raise ticket. Phone out of act...