I've tried to talk to Customer Services today - 30min wait time and no online chat so gave up. This is my query - I currently have a Line Saver annual rental and Talk Anytime monthly call plan. When I tried to switch my call plan from Talk Anytime (£7 per month) - which is an old product Plusnet doesn't offer anymore - to the Unlimited UK and Mobile package (think it's £8 per month but can't make head or tail of the tariff information online) I was told by a Plusnet adviser I couldn't, this wasn't available as a monthly option if you were on the line saver annual package. Is this still true? I have had an automated email saying my annual saver is due to expire in a couple of months, so I want to know what the cost would be to switch to monthly line rental and have the Unlimited UK and Mobile call plan. Can anybody advise?
Fixed! Go to the fix.
28-09-2018 12:20 PM - edited 28-09-2018 12:21 PM
I was told by a Plusnet adviser I couldn't, this wasn't available as a monthly option if you were on the line saver annual package
That's correct, as far as I remember, customers who were on LRS before the "new" ( Unlimited UK and Mobile) call package came out, could not switch to them for a technical reason.
If you allow your line rental to go to monthly billing you will be able to add the call package.
Line rental £ 18.99 a month
Unlimited UK and Mobile £8 a month
Total £ 26.99 a month