Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Switching from BT - can we change the name on the account?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Switching from BT - can we change the name on the ...
Switching from BT - can we change the name on the account?
28-10-2013 5:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
We're planning on coming back to Plusnet from BT Infinity, bringing the phone line as well.
Can you tell me if we can change the name on the account in the process? I suspect this wouldn't be an issue for the broadband, but when it comes to transferring the telephone number, will things go through smoothly if the name on the Plusnet account is different to the BT account? We'd like to set up the Plusnet account in my partners name, ideally.
Thanks.
We're planning on coming back to Plusnet from BT Infinity, bringing the phone line as well.
Can you tell me if we can change the name on the account in the process? I suspect this wouldn't be an issue for the broadband, but when it comes to transferring the telephone number, will things go through smoothly if the name on the Plusnet account is different to the BT account? We'd like to set up the Plusnet account in my partners name, ideally.
Thanks.
Message 1 of 4
(1,136 Views)
3 REPLIES 3
Re: Switching from BT - can we change the name on the account?
28-10-2013 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know the answer but I do know that once the phone is transferred you can change it
Message 2 of 4
(340 Views)
Re: Switching from BT - can we change the name on the account?
29-10-2013 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It'd transfer into the name of the Plusnet account holder (that goes for both phone and broadband) - hope that's alright?
It'd transfer into the name of the Plusnet account holder (that goes for both phone and broadband) - hope that's alright?
Message 3 of 4
(340 Views)
Re: Switching from BT - can we change the name on the account?
29-10-2013 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the replies.
Yes that's what we want - to set the Plusnet account up in my partner's name and have both broadband and phone in that name. I was just concerned that having the BT phone line in my name might cause an issue with the transfer, but it seems not.
Thanks again.
Yes that's what we want - to set the Plusnet account up in my partner's name and have both broadband and phone in that name. I was just concerned that having the BT phone line in my name might cause an issue with the transfer, but it seems not.
Thanks again.
Message 4 of 4
(340 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Switching from BT - can we change the name on the ...