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Switch Off Landline Voicemail

Junkman
Grafter
Posts: 61
Thanks: 9
Registered: ‎07-02-2019

Switch Off Landline Voicemail

Good afternoon.  I switched on landline voicemail last night to see if it's a better option than my old answering machine.  Decided it isn't, but now can't turn it off.  There is no button to remove call features and when I untick its box then click Add, the webpage just stalls on both Android and Windows.  Could someone please tell me how to switch it off or perhaps switch it off for me.  Thanks 

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,919
Thanks: 9,554
Fixes: 1,512
Registered: ‎21-04-2017

Re: Switch Off Landline Voicemail

Hi @Junkman (Long time no see!)

It looks like the request to add voicemail while completed with suppliers is pending activation in the backend billing system. This should be sorted out by our billing team next week.

In the meantime I've manually submitted an order to Openreach to remove voicemail which should be done within 24 hours.

Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Junkman
Grafter
Posts: 61
Thanks: 9
Registered: ‎07-02-2019

Re: Switch Off Landline Voicemail

Thanks @Gandalf .  Yes indeed long time no see - 4 months of a perfectly stable connection now😊

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,919
Thanks: 9,554
Fixes: 1,512
Registered: ‎21-04-2017

Re: Switch Off Landline Voicemail

Excellent! Now that's what I like to see Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet