Suggestion
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- Re: Suggestion
Suggestion
26-09-2007 6:43 PM
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The tariff lists call charges by call type eg g7, but has no explanation as to what number a g7 call would constitute, i.e there is no reference list of specialised numbers.
Would it not be possible to have a downloadable pdf of these numbers and their corresponding call types.
I have evcentually found that the charge would be 10 ppm by locating the call type fron this list
http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/SpecialisedNos.pdf
Think I'll be using my mobile as the cost is cheaper for me (old legacy tariff )
Re: Suggestion
27-09-2007 1:10 PM
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It's a good idea, and one I have raised to our product team as they are responsible for this area of the portal.
I'll keep you updated with their response.
Re: Suggestion
27-09-2007 1:47 PM
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I've had a chat with our product team, and gave them a few new ideas of tools we can use to make this easier for you.
Unfortunately we don't have the development resources to make those changes right now, so we'll settle for updating the pdf ASAP, and slot the other ideas into the next Home Phone project if possible.
Re: Suggestion
27-09-2007 2:21 PM
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Currently, if I phone on my BT line after 6pm it costs me 5p (approx) for the first hour - non-geographical numbers clock up the charges every second.
Of course, I would hope to never need to make any phone calls!
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Suggestion
27-09-2007 4:49 PM
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Quote from: axisofevil Do NOT use non-geographical numbers such as 0870, 0871, 0845 etc.
The problem is that not everyone is as customer friendly as Plusnet, and don't always provide an 01 or 02 number.
I've been trying to reach UPS (That's Undelivered Parcel Service to the uninitiated), and they only publicise an 0845 number.
John
Re: Suggestion
27-09-2007 5:29 PM
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Re: Suggestion
27-09-2007 5:55 PM
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Quote from: Mand
Unfortunately we don't have the development resources to make those changes right now, so we'll settle for updating the pdf ASAP, and slot the other ideas into the next Home Phone project if possible.
For now it would be useful especially for others who may not know the general area to look to find call types and nubers.
Thanks Mand
Re: Suggestion
27-09-2007 7:32 PM
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saynoto0870 is now in my favourites. Thank you.
John
Re: Suggestion
27-09-2007 8:31 PM
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Quote from: minkey
http://www.saynoto0870.com gives ups as 0115 9716100
Jeff
I use Saynoto0870 when necessary and get through on the alternative numbers without difficulty. A couple of weeks ago I rang UPS using the saynoto0870 alternative and the person answered by saying something like " This number you got from saynoto0870 is a discontinued number; ring 0845...." I thought, if it's a discontinued number how did he get to answer it. Glad the Saynoto0870 is becoming well-known and used often.
Re: Suggestion
28-09-2007 9:36 AM
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The lookup a number idea that you suggest is pretty much what I wanted. We just need to get it slotted into the next project on Home Phone.
Re: Suggestion
28-09-2007 10:53 AM
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Re: Suggestion
28-09-2007 11:52 AM
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Quite a hefty list - are all those numbers applicable to residential/Home Phone users? I didn't read all of the first few pages, too unwell to read today!
Re: Suggestion
28-09-2007 2:51 PM
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We have a very basic tool internally which does this, so all we need to do is integrate that into the portal correctly.
This will happen in a future project but I don't have a timescale for this.
We will be updating the pdf in the short term though.
Re: Suggestion
10-11-2007 6:10 AM
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Quote from: Mand We will be updating the pdf in the short term though.
Still ain't been updated
Re: Suggestion
10-11-2007 1:32 PM
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I've given our product team a rather large prod on this one, apologies for the delay.
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