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Stuck After Updating Call Features

ScoMac
Browser
Posts: 2
Registered: ‎11-01-2021

Stuck After Updating Call Features

Hi,

 

Last week my folks asked me to update their Call Features as they didn't have some of the free features enabled. I wanted to enable Caller Display, Voicemail and Plusnet Call Protect. They are all listed as Awaiting Activation and the account is listed as "You currently have an order in progress" so I can't make any changes but it has been stuck like that for about a week now.

 

I recently enabled these features on my own account and it only took 15 minutes before they were all active so seems like something has gone wrong - I did notice there are two different versions of the Call Features page - one of which looked a bit broken but unfortunately is the one I used when updating my folks account.

 

Any chance someone from PlusNet could take a look? Cheers!

2 REPLIES 2
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,227
Thanks: 563
Fixes: 105
Registered: ‎01-12-2020

Re: Stuck After Updating Call Features

Hey there, thanks a lot for reaching out and making me aware of this issue. In order for me to help, please can you provide me with the username of the account that you're having issues with?

 

I'll get it sorted on my end Smiley

 

Thanks - Adam.

 Adam
 Plusnet Help Team - Leeds
ScoMac
Browser
Posts: 2
Registered: ‎11-01-2021

Re: Stuck After Updating Call Features

Thanks Adam! I've pinged you a PM with the account name and phone number now.