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Strange wrong number

mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Strange wrong number

When my wife called an 0845 number earlier today she got, instead, PlusNet!
11 REPLIES 11
BryanP
Grafter
Posts: 138
Registered: ‎21-11-2011

Re: Strange wrong number

Who was she phoning and who did she get?Huh
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Strange wrong number

Have you paid the bill?  Wink
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Strange wrong number

@mapletree
I've checked over your account and can't see any issues with billing etc that may cause that to happen legitimately but do let me know straight away if that happens again.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Strange wrong number

Thanks.  I can see only being charged for the call that succeeded but I am curious how the problem occurred in the first place.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Strange wrong number

I'm not sure we'd be able to find out from a single isolated incident I'm afraid. Calls can be diverted if there's an issue with billing but I can't see any issues with that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Strange wrong number

How similar are the 0845 numbers - possible key bounce, one of the digits repeated accidentally, adjacent key accidentally pressed, 8 or 3 mistaken for each other if number glanced at quickly etc.
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Strange wrong number

I was not aware that Plusnet had a 0845 number.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Strange wrong number

We don't advertise it anymore, because we now have an 0345 and 0800 numbers.  But it used to be 08451400200.
mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Strange wrong number

This is quite different from the actual number dialled so I don't believe it was a mistake from us.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Strange wrong number

Strange - I've checked (and believe Adam will have done so aswell) our phone orders for your telephone line and there's nothing on there that would have caused your line to divert.
I suspect this one may remain a mystery!
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Strange wrong number

A glitch in the translation or routing perhaps. It might be that the translated numbers are similar, but as you say likely to remain a mystery.