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Strange mobile number that I'm being charged for calling

raunchpr
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Posts: 1
Registered: ‎09-08-2018

Strange mobile number that I'm being charged for calling

Wondering why my bill is fluctuating when I'm on a fixed tariff I checked my bill and noticed that I was charged for 2 calls to a mobile number  07539285624 ? I have unlimited calls to all. numbers any network on my mobile and NEVER use my landline unless it's to an 0800 free phone. I'm trying to call customer services with a 30 min waiting time...aghhhh

3 REPLIES 3
198kHz
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Posts: 5,635
Thanks: 2,648
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Registered: ‎30-07-2008

Re: Strange mobile number that I'm being charged for calling

Welcometo the forum. Smiley

Might be worth checking for a cross in the network somewhere, by -

Calling your mobile from the landline, and vice versa, to check if the right number shows (using 1471 if you don't have caller display).

Check that dialling 17070 gives the correct number.

Murphy was an optimist
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BT technician (Retired)
corringham
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Posts: 722
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Fixes: 9
Registered: ‎25-09-2015

Re: Strange mobile number that I'm being charged for calling

Have you had any faults on your line? I have known BT engineers jumper in a handset while investigating a fault and call their own mobile to check that the line is working. Of course if that is the case the calls should be very short.

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Strange mobile number that I'm being charged for calling

Hi there.

I'm sorry to hear there's a number on your phone bill you don't recognise.
From what I can see you've since called in and sorted this now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet