Strange landline problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Strange landline problem
Strange landline problem
17-04-2021 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suspect that there is now insufficient voltage (gain) on my line to power the ringer on my existing handset.
Has anyone else had this problem? If so how was it resolved, if at all?
Re: Strange landline problem
17-04-2021 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stephenwillo Welcome to the forums. Very strange, as cordless phones do not rely on the 'ringer' signal on your line - they have their own power,
Re: Strange landline problem
17-04-2021 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Added for clarity
The other details you gave point to an issue with - probably - your base station/charging cradle.
Re: Strange landline problem
17-04-2021 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Strange landline problem
17-04-2021 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does it ring if it is off the cradle when someone calls? If other phones in your house ring - how many have you got? - or at another property, it does point to the equipment, and not the fact that you have moved providers.
Re: Strange landline problem
17-04-2021 8:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Strange landline problem
17-04-2021 9:02 PM - edited 17-04-2021 9:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If 'other corded and cordless phones work fine on my line', then something is wrong with that set of phones, most probably the base station - nothing to do with your provider.
Re: Strange landline problem
18-04-2021 8:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Strange landline problem
18-04-2021 8:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm still confused - you have said 'other phones work OK' previously - if it is an exchange issue - discovered on a Saturday evening/Sunday morning, when AFAIK there is no OR support for such issues - we appear to be being given not the full story.
However, I hope you get it sorted.
Re: Strange landline problem
18-04-2021 8:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Strange landline problem
18-04-2021 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stephenwillo Intriguing. It would be interesting, and useful for future reference, if you could post back when you have details of the problem and its solution. Thanks.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Strange landline problem
20-04-2021 12:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Strange landline problem
20-04-2021 4:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stephenwillo wrote:
I don't know the technical details but the OpenReach engineeer reassigned the line in some way.
Shame there's no further detail, but thanks for trying.
I'm just surmising - that maybe the change to Plusnet involved a shift to a different line card, and that card's ringing supply was not quite the full ticket. Maybe struggled on a longer line...?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Strange landline problem