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Strange dial tone on phone line

andydp
Dabbler
Posts: 16
Registered: ‎03-02-2014

Strange dial tone on phone line

The dial tone on our landline doesn't sound right - rather than the continous dial tone sound, ours has a pause in it (almost like it's beeping). Initially though this was because we had a voicemail, but this isn't the cause. We've been with Plusnet for a few weeks and I think our dial tone has always been like this - does anyone have any ideas as to what the cause of it could be? Not a  major issue, it's just starting to bug me!  Crazy
10 REPLIES 10
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Strange dial tone on phone line

Hi andydp,
This does sound a bit strange. Can you make outgoing calls and do you receive incoming calls successfully?
I can take a look into your account if you want to send me a private message with your username?
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Strange dial tone on phone line

Hi Andy,
Thanks for your private message! I've had a look on your account and also ran a line test and it's come back all fine.
Have you tried a different handset? If not then I'd recommend doing so and then let me know how that goes.
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Strange dial tone on phone line

Sorry if you've already tried this but have you tried dialling 1571 to see if there is actually a message waiting ?
IngeJones
Aspiring Pro
Posts: 208
Thanks: 33
Fixes: 2
Registered: ‎07-01-2014

Re: Strange dial tone on phone line

Lol I was just about to say that sounds like the 1571 message waiting signal Cheesy
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Strange dial tone on phone line

Quote from: andydp
Initially though this was because we had a voicemail, but this isn't the cause.

That would have been the first thing I would have asked if it wasn't for the above quote.
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Strange dial tone on phone line

Dialling  *#001#  should indicate if any call features are active.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Townman
Superuser
Superuser
Posts: 19,726
Thanks: 8,062
Fixes: 94
Registered: ‎22-08-2007

Re: Strange dial tone on phone line

Out of interest I tried that and got "The number you have dialled has not been recognised" on my PN phone line.
Is it possible that this code only applies to BT Retail services?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Strange dial tone on phone line

I'm on BT for phone and got the same.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Strange dial tone on phone line

Works for me on a PN line.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
jmcgarrigle
Grafter
Posts: 58
Registered: ‎02-12-2013

Re: Strange dial tone on phone line

If *#001# doesn't work, it's most likely you are connected to a System Y exchange...