cancel
Showing results for 
Search instead for 
Did you mean: 

Strange charge on bill

FIXED
Chrisvesey
Rising Star
Posts: 151
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Strange charge on bill

Hi, 

My recent bill shows a charge of £2.44, I have unlimited calls but the bill shows en extra 3 local calls no charge but a total of £2.44? Can anyone explain.

Chris

11 REPLIES 11
Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Strange charge on bill

Over 60 minutes?

Chrisvesey
Rising Star
Posts: 151
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Re: Strange charge on bill

Hi, 

Calls were all short duration local calls, cost is given as zero, total is £2.74, where did the cost come from?

Chris

Gel
Aspiring Champion
Posts: 2,234
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Strange charge on bill

Chrisvesey
Rising Star
Posts: 151
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Re: Strange charge on bill

Hi,

Calls were local calls of short duration, 

Chris

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,212
Thanks: 9,163
Fixes: 1,477
Registered: ‎21-04-2017

Re: Strange charge on bill

Fix

Hi Chris,

Sorry for the delayed reply, I've looked into this for you and I've added a reply onto a support ticket you can view here: https://www.plus.net/wizard/?p=view_question&id=193917063

Let us know if you've got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chrisvesey
Rising Star
Posts: 151
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Re: Strange charge on bill

Hi, 

Thanks for your help, you are quite correct, 

Chris, 

PS any more chocolate 😁😁😁

198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Strange charge on bill

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,212
Thanks: 9,163
Fixes: 1,477
Registered: ‎21-04-2017

Re: Strange charge on bill

Hi Chris

That's cool, no problem.

PS any more chocolate 😁😁😁

I think we've run out...

Joking aside, I'll see what I can do but I'm afraid I can't make any promises.

@198kHz wrote:

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

Wouldn't feel comfortable providing that, however @Chrisvesey might be happy to tell you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Chrisvesey
Rising Star
Posts: 151
Thanks: 35
Fixes: 1
Registered: ‎11-11-2018

Re: Strange charge on bill

Hi, 

There were two pages of telephone calls, I missed the two long calls my wife made in the middle of the first page and there is no sub total at the bottom, the second page only had 3 local free calls on it but showed a charge of £2.40ish in total, my fault for not checking properly,

Chris

Townman
Superuser
Superuser
Posts: 19,668
Thanks: 8,025
Fixes: 94
Registered: ‎22-08-2007

Re: Strange charge on bill

That would have been my suggestion - been startled in a similar way myself - the total is not a subtotal for the page! A minute or two over the hour can be quite expensive. Out of call plan calls are circa 15 per minute - far more expensive than mobile charges.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Strange charge on bill

@Chrisvesey   OK, thanks.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)