Strange charge on bill

[#1]

Hi, 

My recent bill shows a charge of £2.44, I have unlimited calls but the bill shows en extra 3 local calls no charge but a total of £2.44? Can anyone explain.

Chris

[#2]

Over 60 minutes?

[#3]

Hi, 

Calls were all short duration local calls, cost is given as zero, total is £2.74, where did the cost come from?

Chris

[#4]

Dialling a prefix not covered by your package?

[#5]

Hi,

Calls were local calls of short duration, 

Chris

[#6 · Accepted solution]

Hi Chris,

Sorry for the delayed reply, I've looked into this for you and I've added a reply onto a support ticket you can view here: https://www.plus.net/wizard/?p=view_question&id=193917063

Let us know if you've got any further queries.

[#7]

Hi, 

Thanks for your help, you are quite correct, 

Chris, 

PS any more chocolate 😁😁😁

[#8]

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

[#9]

Hi Chris

That's cool, no problem.

PS any more chocolate 😁😁😁

I think we've run out...

Joking aside, I'll see what I can do but I'm afraid I can't make any promises.

@198kHz wrote:

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

Wouldn't feel comfortable providing that, however @Chrisvesey might be happy to tell you.

[#10]

Hi, 

There were two pages of telephone calls, I missed the two long calls my wife made in the middle of the first page and there is no sub total at the bottom, the second page only had 3 local free calls on it but showed a charge of £2.40ish in total, my fault for not checking properly,

Chris

[#11]

That would have been my suggestion - been startled in a similar way myself - the total is not a subtotal for the page! A minute or two over the hour can be quite expensive. Out of call plan calls are circa 15 per minute - far more expensive than mobile charges.

[#12]

@Chrisvesey   OK, thanks.