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Strange charge on bill

FIXED
Chrisvesey
Rising Star
Posts: 153
Thanks: 35
Fixes: 1
Registered: โ€Ž11-11-2018

Strange charge on bill

Hi, 

My recent bill shows a charge of ยฃ2.44, I have unlimited calls but the bill shows en extra 3 local calls no charge but a total of ยฃ2.44? Can anyone explain.

Chris

11 REPLIES 11
Marksfish
Seasoned Pro
Posts: 1,078
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Registered: โ€Ž22-11-2014

Re: Strange charge on bill

Over 60 minutes?

Chrisvesey
Rising Star
Posts: 153
Thanks: 35
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Registered: โ€Ž11-11-2018

Re: Strange charge on bill

Hi, 

Calls were all short duration local calls, cost is given as zero, total is ยฃ2.74, where did the cost come from?

Chris

Gel
Aspiring Champion
Posts: 2,332
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Registered: โ€Ž02-08-2007

Re: Strange charge on bill

Chrisvesey
Rising Star
Posts: 153
Thanks: 35
Fixes: 1
Registered: โ€Ž11-11-2018

Re: Strange charge on bill

Hi,

Calls were local calls of short duration, 

Chris

Gandalf
Community Gaffer
Community Gaffer
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Re: Strange charge on bill

Fix

Hi Chris,

Sorry for the delayed reply, I've looked into this for you and I've added a reply onto a support ticket you can view here: https://www.plus.net/wizard/?p=view_question&id=193917063

Let us know if you've got any further queries.

From 31st October 2022, I no longer have a regular presence here as Iโ€™ve moved on to a new role.
Anoush Mortazavi
Plusnet
Chrisvesey
Rising Star
Posts: 153
Thanks: 35
Fixes: 1
Registered: โ€Ž11-11-2018

Re: Strange charge on bill

Hi, 

Thanks for your help, you are quite correct, 

Chris, 

PS any more chocolate ๐Ÿ˜๐Ÿ˜๐Ÿ˜

198kHz
Seasoned Hero
Posts: 5,730
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Registered: โ€Ž30-07-2008

Re: Strange charge on bill

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: โ€Ž21-04-2017

Re: Strange charge on bill

Hi Chris

That's cool, no problem.

PS any more chocolate ๐Ÿ˜๐Ÿ˜๐Ÿ˜

I think we've run out...

Joking aside, I'll see what I can do but I'm afraid I can't make any promises.

@198kHz wrote:

@Gandalf 

Not seeking any confidential info, but what was the nature of the explanation?

Wouldn't feel comfortable providing that, however @Chrisvesey might be happy to tell you.

From 31st October 2022, I no longer have a regular presence here as Iโ€™ve moved on to a new role.
Anoush Mortazavi
Plusnet
Chrisvesey
Rising Star
Posts: 153
Thanks: 35
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Registered: โ€Ž11-11-2018

Re: Strange charge on bill

Hi, 

There were two pages of telephone calls, I missed the two long calls my wife made in the middle of the first page and there is no sub total at the bottom, the second page only had 3 local free calls on it but showed a charge of ยฃ2.40ish in total, my fault for not checking properly,

Chris

Townman
Superuser
Superuser
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Registered: โ€Ž22-08-2007

Re: Strange charge on bill

That would have been my suggestion - been startled in a similar way myself - the total is not a subtotal for the page! A minute or two over the hour can be quite expensive. Out of call plan calls are circa 15 per minute - far more expensive than mobile charges.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,730
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Registered: โ€Ž30-07-2008

Re: Strange charge on bill

@Chrisvesey   OK, thanks.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)