Still caller display issues but you have closed the questions
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Still caller display issues but you have closed the questions
25-07-2018 2:50 PM
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I had caller display before when I was with sky. After changing to you I have had no caller ID. I have called multiple times and given all the info but still not working and the questions I can see have been closed? I do not want to call again.Any chance of having a look.
Re: Still caller display issues but you have closed the questions
25-07-2018 3:50 PM
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Re: Still caller display issues but you have closed the questions
29-08-2018 6:47 PM
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Our number is now either. BUT
Still no caller id and still no reply from customer services. Our internet speed has also dropped!? What on earth is going on. Where do I stand if I want to change supplier as you are not giving me what I signed up for! Fed up with checking/emailing and given up calling as why should I waste my evenings on hold.
Just want it sorted is this really to much to ask.
Re: Still caller display issues but you have closed the questions
29-08-2018 7:10 PM
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Sorry to hear you're still having issues.
I've passed the caller display issue back to our suppliers for further investigation
With regards to the speeds our tests aren't showing any issues and you should be seeing speeds around 18mbps.
Are you testing over a wired or wireless connection?
Re: Still caller display issues but you have closed the questions
29-08-2018 7:14 PM
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Again I have changed nothing
Re: Still caller display issues but you have closed the questions
29-08-2018 7:57 PM
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Thanks for confirming.
Can you carry out a speedtest here with nothing running in the background?
Re: Still caller display issues but you have closed the questions
29-08-2018 9:31 PM
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Date of test: 8/29/2018 9:10:03 PM
Response Time: 170ms
Download Speed: 9.4Mbps
Upload Speed: 0.9Mbps
Wireless test on mobile phone 2.1Mbps.
When first installed got 17Mps(wired).
Re: Still caller display issues but you have closed the questions
30-08-2018 9:13 AM
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I've rang our suppliers and asked them to pass the caller display fault to a frames engineer to go to the exchange and check the broadband tie pairs as a faulty tie pair is a common cause of a failing caller display feature.
With regards to your speeds can you check them at www.thinkbroadband.com/speedtest instead?
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