Staffing over Christmas? No Phone Service
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Staffing over Christmas? No Phone Service
Staffing over Christmas? No Phone Service
24-12-2011 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
M phone service is down
I have no dial tone
I have tried another phone
I have tried the test socket....no joy
I have rung up a huge mobile bill waiting for an agent ... gave up
I have logged a fault .... Not that I expect it to be responded to within 72 hours (based on previous faults logged and still on going for 6 months)
Question How soon can I realistically expect any response (and I don’t mean just an acknowledgement)
Re: Staffing over Christmas? No Phone Service
24-12-2011 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Staffing over Christmas? No Phone Service
24-12-2011 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ex-Broadband Service Manager
Re: Staffing over Christmas? No Phone Service
24-12-2011 10:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.plus.net/supportpages.html?a=212 has been averaging 2 m 42 secs for over 3 hours but I gave up after 18 minutes and I have the mobile bill to prove it.
I think http://www.plus.net/supportpages.html?a=212 reports slightly erroneous results.
I eventually got though to a very nice Guy called Ryan
Unfortunatly I was cut off before I could establish when I may expect any help.
Re: Staffing over Christmas? No Phone Service
24-12-2011 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ex-Broadband Service Manager
Re: Staffing over Christmas? No Phone Service
25-12-2011 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would have expected that logging a fault via the portal would be enough to get it looked at but sadly no. I would rather not imagine how long that would have sat there until it was looked at.
Re: Staffing over Christmas? No Phone Service
27-12-2011 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
[mremoved] - BOT - DSL Logged Faults
11:51am, Tuesday 27 Dec 2011Dear Mr Snell,
Thank you for your patience.
At this time, the case is still waiting to be assigned to an engineer.
Their current estimated repair time is still 29/12/2011 at 5pm, but we will continue to check for progress and keep you updated.
Sounds like I may have a phone for the New Year (I will not hold my breath)
I only hope they do not knockout the broadband as well
dick:csa
Re: Staffing over Christmas? No Phone Service
28-12-2011 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The fault is now showing as cleared after a jumpering fault was fixed in the exchange - is the line now working? (Yes, that's since the update to your ticket just before lunch )
Re: Staffing over Christmas? No Phone Service
29-12-2011 12:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What a shame that the ticket "Question #50231871"
Has still not be updated to say its fixed.
Perhaps you are referring to Question #46244077 which is the ongoing broadband saga?
Wouldn’t it have been nice for the correct ticket to have been updated and a courtesy call to let me know?
At least its been fixed now.
Re: Staffing over Christmas? No Phone Service
29-12-2011 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry about that. I'll pick the ticket up now and address your queries, and will make sure to feed back on the previous agent's response for you. If you check the ticket shortly there should be some answers for you.
Re: Staffing over Christmas? No Phone Service
29-12-2011 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks for the answers on the ticket.
"Good communication works wonders"
Many thanks
Keith
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Staffing over Christmas? No Phone Service