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Spurious charges for speaking clock 123 - mystery solved

surfclub
Not applicable
Posts: 1
Registered: ‎29-05-2015

Spurious charges for speaking clock 123 - mystery solved

I recently complained about several 50p 123 calls I was charged for but didn't make from my home phone but +Net insisted someone made these calls from my home and refused to investigate further. Thankfully I am a member of Which? Magazine and in their latest issue they reported that BT Open Reach, after a lot of complaints, had finally admitted that their engineers routinely call 123 to test the line they are working on, AT OUR EXPENSE ! Shame on you BT for ripping us off as usual and +Net for allowing me to get ripped off !! I will now demand a refund from +Net as they are responsible for supplying my Phone Line which is owned by BT. Watch this space for +Net's response .. Angry
2 REPLIES 2
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Spurious charges for speaking clock 123 - mystery solved

Hi surfclub, welcome to the forums.
I've responded to the ticket on your account and I've issued a refund on this occasion for the 50p charge incurred for a call to 123 back in November.
I'm not sure if I'm missing something here, but there was only 1 call to this number when I searched back through all the call history and there were no faults raised on your line around the time of this call charge, so I don't quite understand why an engineer would be using your line while investigating problems with someone else's line  Huh
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 Harry Beesley
 Plusnet Infrastructure Operations Professional
Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,058
Fixes: 94
Registered: ‎22-08-2007

Re: Spurious charges for speaking clock 123 - mystery solved

Harry,
Its a bad practice used in the past by BT engineers and seems to be still in use by some sub contractors.  They dial 123 on a line, looking for a spare line...
Kevin

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