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Spurious changes to Call Features

Paulie_Macc
Hooked
Posts: 5
Thanks: 2
Registered: ‎19-01-2019

Spurious changes to Call Features

Hello,

I recently noticed that 1571 voicemail has been turned on whilst Caller Display and Caller Protect have been turned off. I did not request any of these changes.

When I go to my Call Features portal online, it looks like an order has been raised (not by me) to restore the two services that have been turned off (they both say "awaiting activation"). Despite saying that it will be done "next working day", it has been like that for at least 24 hours.

So, please can you, as soon as possible:

1) Activate these two features.

2) Remove 1571 voicemal.

Many thanks for your help,

Paul

1 REPLY 1
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 599
Thanks: 106
Fixes: 30
Registered: ‎06-08-2018

Re: Spurious changes to Call Features

Hello @Paulie_Macc I am deeply sorry that the call feature on your line has been removed.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Kind regards. 
 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team