cancel
Showing results for 
Search instead for 
Did you mean: 

Spoofed id calls; any industry action planned

Gel
Seasoned Pro
Posts: 1,642
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Spoofed id calls; any industry action planned

Over last few days had Boiler Replacement for free <if on benefits> spam recorded call.
All calls exactly same message but differing numbers, which are spoofed, and probably from outside UK:
ie
01724 74444
01896 33993
01584 92728
01324 94774
01359 69768

 01384 44437

01452 66229

01365 66232

Be nice to think that ICO & Phone providers were doing something to address this plague; I don't have call blocker but these would probably pass through until blacklisted.

One pattern is that they always show as 5 digit type exchange numbers, which is a valid configuration currently

but presumably will switch to 6 in future.

I'm old enough to remember 4 digit numbers, even 3's, and once worked at a bank in Hastings who's number was Hastings 1066; you can imagine we had a lot of calls for Harold.

17 REPLIES
Mayfly
Pro
Posts: 1,207
Thanks: 131
Fixes: 1
Registered: ‎04-06-2009

Re: Spoofed id calls; any industry action planned

Yep I've been getting them too, 2-3 times a day and very often straight after the previous one.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Spoofed id calls; any industry action planned

Think I've been getting something similar on my mobile. We can warn our customers of these calls, but for blacklisting or raising for consequential action, it's better reported to the ICO.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Gel
Seasoned Pro
Posts: 1,642
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Spoofed id calls; any industry action planned

Yes I've had 2 more since; all different numbers; will add to my original post.

 

I do report to ICO, but giving up (on these) due to volume & fact am sure is outside of

their jurisdiction.

harrym1byt
Rising Star
Posts: 232
Thanks: 27
Registered: ‎15-10-2016

Re: Spoofed id calls; any industry action planned

A set of BT8500 phones is able to block all numbers not in your phone book - they can still get through if they say their name and press #, which the pre-recorded messages used by these nuisance callers cannot do - so the phone doesn't ring at all. 

We were inundated by them, but not any more..

longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: Spoofed id calls; any industry action planned

#1 re the BT phones. Whitelisting (as opposed to blacklisting) is the way to go I reckon. They've had a 100% success rate for me.

Superuser
Superuser
Posts: 3,469
Thanks: 1,914
Fixes: 12
Registered: ‎10-04-2007

Re: Spoofed id calls; any industry action planned

I agree with the OP observation that this problem really needs to be addressed nearer the source to enable faster action against the perpetrators!  It could be done within the network where they have full access to the call routing data - but it's unlikely to happen.  Much as BT protests its dislike of this activity, they still gain the revenue for handling the call leaving the end User to shell out for a blocking device.

Getting really annoyed with the frequency and timing of these automated 'SPAM' calls - had one at 07:00 this morning.  Knuppel

kjpetrie
Rising Star
Posts: 136
Thanks: 21
Fixes: 1
Registered: ‎19-12-2010

Re: Spoofed id calls; any industry action planned

I'm fortunate in that I have a fairly new number these crooks, and they are crooks because these calls are illegal, have yet to catch up with, but I know for those who get them they can make life well-nigh intolerable.

Unfortunately, they're difficult to fight because they're difficult to identify until they're received. Spoofed CLI data isn't a clue, because there are legitimate reasons for spoofing CLI data, for instance making a call through a VOIP provider but wanting the recipient to get the number of your landline or mobile phone. CLI data not matching the source of the call doesn't mean it's SPAM. Nor will noting the numbers and blacklisting work, since the numbers sent bear no relation to the real senders, which again, so far as the PSTN is concerned, are probably those VOIP providers.

Reporting the calls to the ICO is not practical in many cases because the time taken to fill in the necessary forms is often ten or twenty times the duration of the call being reported, and unless you have pressed the call-back key and persuaded the criminal to identify the business commissioning the call (and most will simply ring off if they suspect you) the spoofed number means nothing to the ICO and they don't know who to contact. Besides, the ICO is very weak and will simply tell the perpetrators to stop at first. They will only prosecute if  people continue to report the calls on a big enough scale, and most of us simply couldn't find the time for that. It would help if there were a key combination we could press that would automatically relay the call details to the ICO, but I don't imagine that's likely to happen unless a telco could actually advertise it as a selling point and gain enough profit to justify the investment in equipment. The current structure of most of the privatised industries, and I fear telephones are little different, is to leave the basic infrastructure in a single unit and allow competition between virtual 'providers' who, in reality, are just billing companies. They can compete on price and customer support, but not on quality of the basic service, since they don't actually control that. This structure makes price the main competitive factor and stifles innovation in the actual service being traded, because there is no incentive for that to evolve when the only competition is between resellers.

This is a problem which has to be solved, because it disrupts people's lives if they are interrupted while trying to relax or even sleep and cannot enjoy the quiet of their homes, but it will take innovation beyond the capacity of the current industry structures to provide that solution.

 

ejon66
Dabbler
Posts: 12
Thanks: 2
Fixes: 1
Registered: ‎05-10-2016

Re: Spoofed id calls; any industry action planned

I recently received one boiler grant cold call from a 'live' caller and reported it to the Telephone Preference Service who apparently wrote to the company, Green Heat,  giving them my details and telling them nicely to stop. They also inform the ICO.

The trouble with the ICO is that they will not help unless you have full details of the company calling and it is impossible to get that with this type of call.

It may just be coincidence but since then I have been receiving daily, the recorded message call with the number incomplete when I try 1471. Always a digit missing.

It makes you wonder if the TPS get paid for all the details supplied to these companies in complaining on 'your' behalf.

It certainly gives out more than the callers already have.

Does anyone know for sure that these incomplete numbers would get past or get stopped by the ' block withheld number'. add on?

 

 

Gel
Seasoned Pro
Posts: 1,642
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Spoofed id calls; any industry action planned

I came home other day to find bunch of these scam free boiler messages on my PN v/mail; all same recording; could do with a way of bulk deleting!
Over 2 days List of numbers was as below; differing from those I posted earlier on-
01434 89582
01566 59854
01784 67283
01286 83538
01438 67469
01732 96738
01538 89937
01384 44437

I assume it's an offence to generate a false CLID, but if outside UK of course that's irrelevant.
(Regards comment "digit missing", 5 digit numbers still exist in many areas, as they do for me near
centre of local large town.)
ejon66
Dabbler
Posts: 12
Thanks: 2
Fixes: 1
Registered: ‎05-10-2016

Re: Spoofed id calls; any industry action planned

Hi Gel and thanks for putting me right on the five digit numbers. I really wasn't aware that the five digit numbers existed and wrongly thought that it was another way these scammers avoid giving a correct number.

They are certainly busy as we have now started getting them on our mobiles. At least we can block these but they just come back using another number.

 

 

 

Gel
Seasoned Pro
Posts: 1,642
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Spoofed id calls; any industry action planned

Moderator
Moderator
Posts: 18,501
Thanks: 2,854
Fixes: 232
Registered: ‎06-04-2007

Re: Spoofed id calls; any industry action planned

There's a thread about Call Protect here.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

harrym1byt
Rising Star
Posts: 232
Thanks: 27
Registered: ‎15-10-2016

Re: Spoofed id calls; any industry action planned

I prefer my own system, built into my phone system - If the caller isn't in the white list of my phones phonebook, the only way they can get my phone to ring, is by recording their name and hoping I will answer the phone to them. A nuisance caller has yet to be willing to give their name, so none have got through the net. Everyone else gets through..

Talktalk had a free caller blocker, where you could had the last caller to the list. Nice, but not very effective, because these people continually change the number they spoof.

kjpetrie
Rising Star
Posts: 136
Thanks: 21
Fixes: 1
Registered: ‎19-12-2010

Re: Spoofed id calls; any industry action planned

Which is fine until the spoof callers get hold of a database which has your number and that of your friends/contacts on it, and then their system will know which numbers to spoof.

 

That's already happened with e-mail spam, where I get messages purporting to be from my friends which are actually just a link to a drugs or porn website. It's only a matter of time before smartphone viruses start leaking the equivalent number data from phones.