Spoofed id calls; any industry action planned
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- Re: Spoofed id calls; any industry action planned
Spoofed id calls; any industry action planned
06-12-2016 12:47 PM - edited 07-12-2016 11:14 AM
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Over last few days had Boiler Replacement for free <if on benefits> spam recorded call.
All calls exactly same message but differing numbers, which are spoofed, and probably from outside UK:
ie
01724 74444
01896 33993
01584 92728
01324 94774
01359 69768
01384 44437
01452 66229
01365 66232
Be nice to think that ICO & Phone providers were doing something to address this plague; I don't have call blocker but these would probably pass through until blacklisted.
One pattern is that they always show as 5 digit type exchange numbers, which is a valid configuration currently
but presumably will switch to 6 in future.
I'm old enough to remember 4 digit numbers, even 3's, and once worked at a bank in Hastings who's number was Hastings 1066; you can imagine we had a lot of calls for Harold.
Re: Spoofed id calls; any industry action planned
06-12-2016 1:03 PM
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Yep I've been getting them too, 2-3 times a day and very often straight after the previous one.
Re: Spoofed id calls; any industry action planned
06-12-2016 2:51 PM - edited 06-12-2016 2:52 PM
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Think I've been getting something similar on my mobile. We can warn our customers of these calls, but for blacklisting or raising for consequential action, it's better reported to the ICO.
Matty
Re: Spoofed id calls; any industry action planned
06-12-2016 4:32 PM - edited 06-12-2016 4:36 PM
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Yes I've had 2 more since; all different numbers; will add to my original post.
I do report to ICO, but giving up (on these) due to volume & fact am sure is outside of
their jurisdiction.
Re: Spoofed id calls; any industry action planned
06-12-2016 5:37 PM
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A set of BT8500 phones is able to block all numbers not in your phone book - they can still get through if they say their name and press #, which the pre-recorded messages used by these nuisance callers cannot do - so the phone doesn't ring at all.
We were inundated by them, but not any more..
Re: Spoofed id calls; any industry action planned
07-12-2016 4:53 PM
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#1 re the BT phones. Whitelisting (as opposed to blacklisting) is the way to go I reckon. They've had a 100% success rate for me.
Re: Spoofed id calls; any industry action planned
08-12-2016 11:05 AM
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I agree with the OP observation that this problem really needs to be addressed nearer the source to enable faster action against the perpetrators! It could be done within the network where they have full access to the call routing data - but it's unlikely to happen. Much as BT protests its dislike of this activity, they still gain the revenue for handling the call leaving the end User to shell out for a blocking device.
Getting really annoyed with the frequency and timing of these automated 'SPAM' calls - had one at 07:00 this morning.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Spoofed id calls; any industry action planned
08-12-2016 11:54 PM
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I'm fortunate in that I have a fairly new number these crooks, and they are crooks because these calls are illegal, have yet to catch up with, but I know for those who get them they can make life well-nigh intolerable.
Unfortunately, they're difficult to fight because they're difficult to identify until they're received. Spoofed CLI data isn't a clue, because there are legitimate reasons for spoofing CLI data, for instance making a call through a VOIP provider but wanting the recipient to get the number of your landline or mobile phone. CLI data not matching the source of the call doesn't mean it's SPAM. Nor will noting the numbers and blacklisting work, since the numbers sent bear no relation to the real senders, which again, so far as the PSTN is concerned, are probably those VOIP providers.
Reporting the calls to the ICO is not practical in many cases because the time taken to fill in the necessary forms is often ten or twenty times the duration of the call being reported, and unless you have pressed the call-back key and persuaded the criminal to identify the business commissioning the call (and most will simply ring off if they suspect you) the spoofed number means nothing to the ICO and they don't know who to contact. Besides, the ICO is very weak and will simply tell the perpetrators to stop at first. They will only prosecute if people continue to report the calls on a big enough scale, and most of us simply couldn't find the time for that. It would help if there were a key combination we could press that would automatically relay the call details to the ICO, but I don't imagine that's likely to happen unless a telco could actually advertise it as a selling point and gain enough profit to justify the investment in equipment. The current structure of most of the privatised industries, and I fear telephones are little different, is to leave the basic infrastructure in a single unit and allow competition between virtual 'providers' who, in reality, are just billing companies. They can compete on price and customer support, but not on quality of the basic service, since they don't actually control that. This structure makes price the main competitive factor and stifles innovation in the actual service being traded, because there is no incentive for that to evolve when the only competition is between resellers.
This is a problem which has to be solved, because it disrupts people's lives if they are interrupted while trying to relax or even sleep and cannot enjoy the quiet of their homes, but it will take innovation beyond the capacity of the current industry structures to provide that solution.
Re: Spoofed id calls; any industry action planned
12-12-2016 5:15 PM - edited 12-12-2016 5:24 PM
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I recently received one boiler grant cold call from a 'live' caller and reported it to the Telephone Preference Service who apparently wrote to the company, Green Heat, giving them my details and telling them nicely to stop. They also inform the ICO.
The trouble with the ICO is that they will not help unless you have full details of the company calling and it is impossible to get that with this type of call.
It may just be coincidence but since then I have been receiving daily, the recorded message call with the number incomplete when I try 1471. Always a digit missing.
It makes you wonder if the TPS get paid for all the details supplied to these companies in complaining on 'your' behalf.
It certainly gives out more than the callers already have.
Does anyone know for sure that these incomplete numbers would get past or get stopped by the ' block withheld number'. add on?
Re: Spoofed id calls; any industry action planned
13-12-2016 11:22 AM
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Over 2 days List of numbers was as below; differing from those I posted earlier on-
01434 89582
01566 59854
01784 67283
01286 83538
01438 67469
01732 96738
01538 89937
01384 44437
I assume it's an offence to generate a false CLID, but if outside UK of course that's irrelevant.
(Regards comment "digit missing", 5 digit numbers still exist in many areas, as they do for me near
centre of local large town.)
Re: Spoofed id calls; any industry action planned
13-12-2016 12:19 PM
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Hi Gel and thanks for putting me right on the five digit numbers. I really wasn't aware that the five digit numbers existed and wrongly thought that it was another way these scammers avoid giving a correct number.
They are certainly busy as we have now started getting them on our mobiles. At least we can block these but they just come back using another number.
Re: Spoofed id calls; any industry action planned
16-01-2017 8:35 AM
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Would be good if PN added this new 1572 service to their offering
http://www.express.co.uk/news/uk/754654/BT-service-nuisance-call-block
Re: Spoofed id calls; any industry action planned
16-01-2017 9:50 AM
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There's a thread about Call Protect here.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Spoofed id calls; any industry action planned
23-01-2017 8:51 PM
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I prefer my own system, built into my phone system - If the caller isn't in the white list of my phones phonebook, the only way they can get my phone to ring, is by recording their name and hoping I will answer the phone to them. A nuisance caller has yet to be willing to give their name, so none have got through the net. Everyone else gets through..
Talktalk had a free caller blocker, where you could had the last caller to the list. Nice, but not very effective, because these people continually change the number they spoof.
Re: Spoofed id calls; any industry action planned
24-01-2017 12:29 PM - edited 24-01-2017 12:32 PM
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Which is fine until the spoof callers get hold of a database which has your number and that of your friends/contacts on it, and then their system will know which numbers to spoof.
That's already happened with e-mail spam, where I get messages purporting to be from my friends which are actually just a link to a drugs or porn website. It's only a matter of time before smartphone viruses start leaking the equivalent number data from phones.
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