Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Slow to update call log
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Slow to update call log
Slow to update call log
22-09-2013 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I remember seeing that the phone calls you made were updated every 2 hours, now it is every 24 hours, so why does the last phone call I made show as the 19th. to me that is 72 hours and counting.
Message 1 of 6
(1,141 Views)
5 REPLIES 5
Re: Slow to update call log
23-09-2013 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi - it's never been every 2 hours, we used to do it every 4 hours but the load on our systems to do that is now too high. We process calls once per day and the calls are issued to us at about 8.30pm. However, we can only process calls that BTW send to us and there are times when they are delayed.
Message 2 of 6
(483 Views)
Re: Slow to update call log
23-09-2013 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi - So what is the longest time it has taken BTW to send you the call logs ?
I could've sworn it used to say calls within the last 2 hours might not be displayed, ah well my mistake.
I could've sworn it used to say calls within the last 2 hours might not be displayed, ah well my mistake.
Message 3 of 6
(483 Views)
Re: Slow to update call log
23-09-2013 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't know about the phone calls, but the broadband usage page includes the note:
Usage from the last 2 hours is not shown on this page
Usage from the last 2 hours is not shown on this page
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
Message 4 of 6
(483 Views)
Re: Slow to update call log
23-09-2013 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks PeeGee, that's is probably what I remember seeing then.
Message 5 of 6
(483 Views)
Re: Slow to update call log
24-09-2013 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ofcom allow calls to be billed up to 120 days after they have been made for monthly billed customers - this applies to us billing end users and Wholesale billing us. On extremely rare occasions, Wholesale have issued small volumes of calls up to the 120 day limit.
Message 6 of 6
(483 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Slow to update call log