Slow to update call log

[#1]

I remember seeing that the phone calls you made were updated every 2 hours, now it is every 24 hours, so why does the last phone call I made show as the 19th. to me that is 72 hours and counting.

[#2]

Hi - it's never been every 2 hours, we used to do it every 4 hours but the load on our systems to do that is now too high. We process calls once per day and the calls are issued to us at about 8.30pm. However, we can only process calls that BTW send to us and there are times when they are delayed.

[#3]

Hi - So what is the longest time it has taken BTW to send you the call logs ?
I could've sworn it used to say calls within the last 2 hours might not be displayed, ah well my mistake.

[#4]

Don't know about the phone calls, but the broadband usage page includes the note:
Usage from the last 2 hours is not shown on this page

[#5]

Thanks PeeGee, that's is probably what I remember seeing then. 

[#6]

Ofcom allow calls to be billed up to 120 days after they have been made for monthly billed customers - this applies to us billing end users and Wholesale billing us. On extremely rare occasions, Wholesale have issued small volumes of calls up to the 120 day limit.