Sky to Plusnet - Tel number change!!
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Sky to Plusnet - Tel number change!!
19-02-2014 7:00 PM
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I also opened a support question regarding this - 81553726
Thanks. Looking forward to the migration.
Re: Sky to Plusnet - Tel number change!!
19-02-2014 8:04 PM
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This may not still be the case however - Assuming you haven't already cancelled your Sky line, give them a ring and ask what notification they need from a gaining telco in order to port the number.
Re: Sky to Plusnet - Tel number change!!
19-02-2014 8:14 PM
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I had cancelled my Sky rather than let PN port it all over. Sky put a 'cease' on my line/number which would have put my number back in the BT 'pot' had it not been spotted.
Did Sky put a 'cease' on your line/number?
York.
Re: Sky to Plusnet - Tel number change!!
19-02-2014 8:17 PM
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Re: Sky to Plusnet - Tel number change!!
19-02-2014 10:06 PM
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Thanks for your replies.
Re: Sky to Plusnet - Tel number change!!
19-02-2014 11:10 PM
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I think I told Sky to cancel the 'cancellation' so they took the 'cease' off and allowed transfer of my number. I did this over the phone.
Perhaps they get funny about numbers allocated by Sky - maybe they have to pay BT for numbers.
York.
Re: Sky to Plusnet - Tel number change!!
20-02-2014 9:20 AM
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I have just replied to Ticket: 81553726 for you. Apologies for any confusion this may have caused. Please let us know how you wish to proceed by commenting on the ticket and I'll ensure this is carried out by our Provisioning department today.
Re: Sky to Plusnet - Tel number change!!
20-02-2014 9:57 PM
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I received your message and have replied. Thanks for being prompt.
Re: Sky to Plusnet - Tel number change!!
21-02-2014 9:17 AM
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From reading some posts on the Sky Forums, it would seem that they do allow you to transfer your number to another provider.
It would seem very wrong if Sky let you join them and bring your number across, but refuse to let you move your number to someone else if you want to leave.
Re: Sky to Plusnet - Tel number change!!
21-02-2014 9:46 AM
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As soon as we have a confirmed installation date we'll pop that on the ticket and send you a text message (if there's a mobile number on the account).
I've made a further note on your ticket regarding the other queries you had. Our FTTC team will continue to monitor this for you throughout today.
Re: Sky to Plusnet - Tel number change!!
21-02-2014 2:16 PM
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Quote from: AndyH Did you get to keep your number?
From reading some posts on the Sky Forums, it would seem that they do allow you to transfer your number to another provider.
It would seem very wrong if Sky let you join them and bring your number across, but refuse to let you move your number to someone else if you want to leave.
Yes it looks as though it was a genuine mistake with my order, which has now been resolved. So it looks as though there is no problem keeping my number.
Might be an idea on the online order form that you are given an option to keep your number or have a new one?
Re: Sky to Plusnet - Tel number change!!
25-02-2014 8:41 PM
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Re: Sky to Plusnet - Tel number change!!
26-02-2014 11:17 AM
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I've ensured that my colleague has a look into Ticket: 81553726 for you. They've stated that they'll give you a call to further discuss this. I'm really sorry for any further confusion or inconvenience caused.
Re: Sky to Plusnet - Tel number change!!
27-02-2014 7:40 AM
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For what it's worth, my transfer went through without any issues, despite Sky trying to muddy the waters. It looks like they are so desperate to keep customers they resort to dirty tricks to make it too daunting a prospect to switch. Perhaps if they provided the services they are contracted to, people would be less keen to leave them?
Re: Sky to Plusnet - Tel number change!!
27-02-2014 6:27 PM
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Thanks for letting me know. I have received exactly the same letter, updated from the original. The cancellation date now corresponds with the fibre changeover date, which seems fine. Tazmaniandevil, would you still recommend I contact Sky on the basis that they are saying that the "New Occupiers" want to take over the line?
adie:quote
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