Severely disabled customer cannot report phone fault
I'm absolutely in tears. I need my phone for emergencies as classed as severely disabled - there is no mobile signal here. I have been trying to report the fact my phone line is not working (callers can leave messages but cannot speak to me or me phone out). I have left a ticket but the feedback says it will be 36 hours before anyone even reads it! I emailed a friend to phone for me to report the fault but after 30 mins of no one answering they gave up. I am reading about other people waiting much longer. Thankfully internet still working (yes, I have checked with a different phone). I can see myself being without a phone over Christmas and a main part of my Xmas is being able to speak on the phone to loved ones, combine that with the unsafety of not being able to phone out in a medical emergency and I feel sick to my stomach.
I have been a plusnet customer for many years. They used to great but I have noticed them really dwreriorating. instead of advertising for new customers they should look after the ones they have. Great cheap offers were available to new customers while loyal people like myself have had to pay far too much for an increasingly bad service. I've had enough.
I have been a plusnet customer for many years. They used to great but I have noticed them really dwreriorating. instead of advertising for new customers they should look after the ones they have. Great cheap offers were available to new customers while loyal people like myself have had to pay far too much for an increasingly bad service. I've had enough.
