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Service response from PlusNet
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Service response from PlusNet
03-11-2014 1:20 PM
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How long does it take for PlusNet to respond when a telephone fault is reported? I reported that I had no dial tone on my phone over 24 hours ago (ticket #93977506) and have not had a response.
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Re: Service response from PlusNet
03-11-2014 1:28 PM
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Hi WSB. Welcome to the forums
Sorry it's not been picked up yet. To answer the actual question we're currently working through Friday evening/Saturday morning tickets, so I imagine that it would have been picked up today or tomorrow.
That being said, I have run a line test and a fault has been identified. I will update the ticket you sent in with the lead times.
Apologies for the inconvenience.
Matty
Sorry it's not been picked up yet. To answer the actual question we're currently working through Friday evening/Saturday morning tickets, so I imagine that it would have been picked up today or tomorrow.
That being said, I have run a line test and a fault has been identified. I will update the ticket you sent in with the lead times.
Apologies for the inconvenience.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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