Service Level Agreement and what happens if there is a fault.
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Service Level Agreement and what happens if there is a fault.
10-01-2014 11:39 AM
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Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 11:40 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 11:55 AM
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Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 11:59 AM
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It is the end of the next working day for business customers.
As Ben has said, we do not offer an SLA to our customers.
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 12:04 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 12:43 PM
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Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 12:49 PM
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I didn't reply on that point because John had already answered.
We will allow you to divert calls, but we do still charge for the cost of these. This is the cost of what a customer would normally pay to call the number that the calls are being diverted to.
Openreach don't offer us an SLA on the resolution of a fault but only on how quickly they will respond.
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 1:03 PM
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My secondary question, to which I don't expect a response from Plusnet staff: if Openreach don't offer an SLA on the resolution of a fault, aren't they exploiting their monopoly?
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 1:42 PM
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Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 2:33 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Service Level Agreement and what happens if there is a fault.
10-01-2014 2:34 PM
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