Scammers

[#1]

In the last fortnight we've had numerous scammers phoning us. They know my name, so it must be a website I have used and input my details that they've got hold of. We're both pensioners and both ill, and the phone going off at all hours does give you a fright. Is there anything Plusnet can do about this, like give us another number?

[#2]

Do you have Plusnet Call Protect? I find it seems to help cut down these calls.

[#3]

https://www.plus.net/help/phone/stop-nuisance-calls/?_ga=2.156332415.593190701.1542115339-1221024146...

[#4 · Accepted solution]

Buy a BT phone that has a nuisance call blocker built in. The 8600 is recommended. I have had the earlier 8500 model for about 4 years and over that time not one scam call has got through.

[#5]

I can't find out where to get it

[#6]

deleted, duplicated post

[#7]

I see that the 8600 is being superseded but a few are still around. Single phones are quite cheap from the BT shop. The 4600 has the same type of trucall  blocker. See. https://www.shop.bt.com/products/bt4600-premium-nuisance-call-blocker---twin-084666-BY4J.html?refs=5...

You can also buy them from Amazon, high street shops etc. Remember that Black Friday is coming up so bargains could be around next week.

[#8]

Hi @ming,

I'm sorry to hear that you've been experiencing nuisance calls.

As mentioned, it would definitely be worth adding Plusnet Call Protect to your line. This is a free call feature that filters out nuisance calls. You can find further information about this here. You can add this to your line via the member centre here.

The call blocker phone handsets that @Baldrick1 has suggested can also be very helpful in minimising the number of nuisance calls.

[#9]

Thanks Emily -  it says Call Protect is awaiting activation, but it said that when I first logged in the other day, so I don't know how long I've been waiting for it. Will cross fingers and see if they add it. TY!

[#10]

It takes 24 hours to be activated, I believe. 

[#11]

Hi @ming,

I have checked the progression of the order and it appears to have been rejected. I'm afraid the exchange type you are connected to is UXD5 (A small rural telephone exchange which can only serve a maximum of 600 customers.) which does not support call protect.

I would recommend looking at a compatible call feature to prevent anonymous calls and you can see our how to stop nuisance calls guide here.

Thank you.

[#12]

Ah ok thanks x

[#13]

@ming, 

It might also be useful to have a look at handsets that have the feature built in. BT have a version called Call Guardian, although other variations are available. I'm not sure how successful the individual branded blocking services are but If you search for a product you'll normally be looking for a little call block symbol, the BT branded Call Guardian has some really positive reviews and feedback. 

[#14]

Ah, just seen @Baldrick1 has already recommended my suggestion! 

[#15]

The problem with this is that these callers are using different numbers all the time, just ordinary numbers in England. So I'm having to asnwer them just in case it's a legitimate call. I'd have to keep adding numbers to the blocked list and they would just keep using new ones. If it keeps up then I think I'll just ask Plusnet to change our number - and in future keep it for friends and family only.