Running a line to my 5th floor flat
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Running a line to my 5th floor flat
Running a line to my 5th floor flat
20-07-2020 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In my new flat there was a phone line that has mysteriously disappeared after some renovation work. I have ordered a new phone line from Plusnet. The BT engineer who came said that there was a box on the ground floor but that he couldn't run a line from it to my flat but I have paid for a new phone line! Who is responsible for running the line? I have permission from the management company to run the cable internally. Was the engineer just busy and not wanting to do a long job?
I am so frustrated. Advice, please!
Re: Running a line to my 5th floor flat
20-07-2020 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's possible the engineer either wasn't "certified" to do the work or didn't have the right equipment. It sounds like a two person job.
Brian
Re: Running a line to my 5th floor flat
20-07-2020 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The details of my case are on file but the engineer who arrived didn't seem to know about them. I suppose I should ring Plusnet up again and go through the job again?
Re: Running a line to my 5th floor flat
20-07-2020 2:21 PM - edited 20-07-2020 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try logging into your PlusNet account and see if there is an open ticket under either "My Order" or "View my Questions" - the heading may be different. If you're lucky a staff member will pick up the query here.
Brian
Re: Running a line to my 5th floor flat
20-07-2020 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sadly yes I think.
From what you've said @Sharon2424 it just sounds like the engineer either didn't have access to the job notes or didn't bother reading them.
If it is a two person job, then they should have known about it beforehand. To save you wasting your time and theirs.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Running a line to my 5th floor flat