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Routing Home Phone to Mobile Number

jmane24
Newbie
Posts: 4
Registered: ‎30-04-2020

Routing Home Phone to Mobile Number

Hi I need to temporarily route my phone calls to my mobile number due to Covid is the possible? 

 

6 REPLIES 6
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Routing Home Phone to Mobile Number

Hey @jmane24

Thanks for reaching out to us here. 

We can get that arranged for you, please respond via this support ticket with the requested info. Once you've replied please give us a nudge on this thread and we'll get that sorted for you. 

 

Thanks. 

jmane24
Newbie
Posts: 4
Registered: ‎30-04-2020

Re: Routing Home Phone to Mobile Number

Hi can you please help me route my landline to my mobile phone please

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,929
Thanks: 622
Fixes: 174
Registered: ‎27-04-2007

Re: Routing Home Phone to Mobile Number

Hi there, I can see that you've got call divert added to your account now, you'll just need to follow these steps to divert calls to the number of your choice:

 

Using Call Divert

There are three codes you can use, depending on what you want to do:

  • 21 diverts all calls
  • 61 diverts calls you don't answer in 15 seconds
  • 67 diverts calls when you're on another call

If you want to...Here's how you do it

Set up Call DivertPress *(Code)*(Number to divert to)#

Check Call DivertPress *#(Code)#

Turn off Call DivertPress #(Code)#

 

I'll try giving you a call to make sure you've seen my reply.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,929
Thanks: 622
Fixes: 174
Registered: ‎27-04-2007

Re: Routing Home Phone to Mobile Number

Thanks for taking my call, please do drop me a reply back on here if you need any more help with this. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jmane24
Newbie
Posts: 4
Registered: ‎30-04-2020

Re: Routing Home Phone to Mobile Number

Hi there,

 

Ive been away for a while due to lockdown and haven't been able to setup this feature, i've tried to plug a landline number into the wall socket but cant seem to configure it as there is no dial tone but the internet works fine.

Is this call divert feature to my mobile something which you could possibly do remotely if i provide the mobile number to you?

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Routing Home Phone to Mobile Number

@jmane24 If you’ve got no dial tone that’d need sorting first. If you’ve checked your phone and it’s plugged into the master telephone socket, raise a fault ticket at faults.plus.net making sure you select the option that your phone’s not working so it goes into the correct queue for a faults agent to pick up and investigate further