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Retaining existing BT phone number on transfer

efcstevee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-08-2018

Retaining existing BT phone number on transfer

Hi, I have just joined Broadband and phone from Plusnet today but I have received a text message saying that my number  is different from my existing BT number.

How do I ensure that I keep the same number

Is this message just an error or do I need to be chase it up with Plusnet

Many thanks

4 REPLIES 4
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Retaining existing BT phone number on transfer

Hi @ efcstevee ,

 

I can see on your account that you discussed this with one of my colleagues today.

 

Your orders will be replaced in the next 24-48 working hours retaining your requested number.

 

If there's anything else we may assist you with please feel free to get back in touch!

 

You can follow your ticker here

 

Thank you.

efcstevee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-08-2018

Re: Retaining existing BT phone number on transfer

thank you

efcstevee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-08-2018

Re: Retaining existing BT phone number on transfer

Can you please update me as to what is happening with my request to retain my existing landline number on transfer from BT to plusnet.

I have had a letter from plusnet advising that as one of plusnets customers is moving to my address they want to take over my existing line number (I'm NOT moving by the way - I just want to keep my existing number). The letter also advises that if I'm happy with this then I don't need to do anything!

This is a bit confusing but I assume that I do not need to do anything 

So can someone please update me

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Retaining existing BT phone number on transfer

Sorry for any confusion caused.

I'm not sure why you've received that letter but it won't have any affect on the transfer.

I've replaced the orders today to keep your number and we should have a confirmed date in the next 24 to 48 hours

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team