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Retain phone number

fctc
Interested
Posts: 2
Registered: ‎24-07-2021

Retain phone number

My plusnet line goes live in two weeks and I've got an email with my new phone number. Will it be possible for me to prevent my number from changing

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 9,205
Thanks: 4,175
Fixes: 323
Registered: ‎30-06-2016

Re: Retain phone number

@fctc  Welcome to the forum.

This option should have been taken when you signed up. If a Plusnet staffer doesn’t pick this up fairly quickly you need to ring in.

Chances are that the current order may have to be cancelled and the process started again.

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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,299
Thanks: 9,208
Fixes: 1,478
Registered: ‎21-04-2017

Re: Retain phone number

Thanks for your post @fctc and welcome to our Community Forums.

Looks like your number wasn't entered in the availability checker when you signed up online.

Can you drop me a PM with the landline number you'd want to keep? 

We'll then cancel the order with our suppliers and replace it to import your number.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team