Retain phone number
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Retain phone number
26-07-2021 12:37 PM
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My plusnet line goes live in two weeks and I've got an email with my new phone number. Will it be possible for me to prevent my number from changing
Re: Retain phone number
26-07-2021 1:06 PM
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@fctc Welcome to the forum.
This option should have been taken when you signed up. If a Plusnet staffer doesn’t pick this up fairly quickly you need to ring in.
Chances are that the current order may have to be cancelled and the process started again.
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Re: Retain phone number
26-07-2021 3:37 PM
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Thanks for your post @fctc and welcome to our Community Forums.
Looks like your number wasn't entered in the availability checker when you signed up online.
Can you drop me a PM with the landline number you'd want to keep?
We'll then cancel the order with our suppliers and replace it to import your number.
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