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Reporting a faulty phone line

Neil36
Interested
Posts: 1
Registered: ‎02-02-2017

Reporting a faulty phone line

I was on the phone to the helpline on Monday. It was diagnosed that there was a faulty connection between copper and fibre optic. You said you would make arrangements for today or Tuesday 7th. I haven't heard anything and don't want to be on the phone for an hour again. Can you confirm an appointment has been made.
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Reporting a faulty phone line

Sorry to hear that.

I can see one of our Faults team is getting this looked into for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stevyd10
Dabbler
Posts: 12
Registered: ‎01-12-2007

Re: Reporting a faulty phone line

we have been without a phone line now for 9 days, plusnet even claimed to clear the fault presumably to improve their stats getting very little response from their service and trying to get hold of them by phone is virtually impossible