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Reporting a faulty phone line
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Reporting a faulty phone line
02-03-2016 8:09 PM
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Apologies if the answer to this is online, but I've searched and can't find it.
Is there a way of reporting a noisy phone line other than by phoning technical support? All the information appears to suggest that it has to be done by phone.
Many thanks.
Is there a way of reporting a noisy phone line other than by phoning technical support? All the information appears to suggest that it has to be done by phone.
Many thanks.
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Re: Reporting a faulty phone line
02-03-2016 8:16 PM
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http://www.plus.net/help/?home=helptop
Select phone
Select General Phone Help
Select How to Troubleshoot etc.
Select My line is too quiet or has background noise
Then click on PhoneTroublshooter
Select phone
Select General Phone Help
Select How to Troubleshoot etc.
Select My line is too quiet or has background noise
Then click on PhoneTroublshooter
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Re: Reporting a faulty phone line
02-03-2016 8:25 PM
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Oldjim, thanks, I did all that. The fault (crackling on the line) persisted. And the final advice was "give us a quick phone call".
Current waiting time is given as up to thirty minutes and I'm not inclined to use my mobile for that.
Bert
Current waiting time is given as up to thirty minutes and I'm not inclined to use my mobile for that.
Bert
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Re: Reporting a faulty phone line
02-03-2016 8:34 PM
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As you implied "sod that for a game of skittles"
Try this https://www.plus.net/wizard/?p=wizard&page=22945&wizard_id=38
You can of course use the 0800 number which is free on mobiles
Try this https://www.plus.net/wizard/?p=wizard&page=22945&wizard_id=38
You can of course use the 0800 number which is free on mobiles
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Re: Reporting a faulty phone line
02-03-2016 8:40 PM
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Many thanks for that. Report sent.
Bert
Bert
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