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Reporting a fault

Seasidepeter
Hooked
Posts: 8
Thanks: 3
Registered: ‎17-03-2009

Reporting a fault

Hi - I wasted hours trying to find how to report a fault on my friend's Plusnet line. There's no dial tone, she can't make or receive calls, so I'm trying to report it for her.

I'm 72, and was 71 when I started waiting for PN customer services to answer...:-) Is there another way to report the fault?

TIA, Peter

2 REPLIES 2
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Reporting a fault

https://www.plus.net/my-account/tools/phone-troubleshooter/

but you will need to log in to her account to report it

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Reporting a fault

Hi @Seasidepeter, sorry to hear of the trouble you've had trying to get a phone fault raised.

 

If the link provided by Oldjim is giving you any problems, please drop me a PM with the telephone number in question and I'll have a look in to this to see if there's anything I can do to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional