Reporting a fault

[#1]

Hi - I wasted hours trying to find how to report a fault on my friend's Plusnet line. There's no dial tone, she can't make or receive calls, so I'm trying to report it for her.

I'm 72, and was 71 when I started waiting for PN customer services to answer...:-) Is there another way to report the fault?

TIA, Peter

[#2]

https://www.plus.net/my-account/tools/phone-troubleshooter/

but you will need to log in to her account to report it

[#3]

Hi @Seasidepeter, sorry to hear of the trouble you've had trying to get a phone fault raised.

If the link provided by Oldjim is giving you any problems, please drop me a PM with the telephone number in question and I'll have a look in to this to see if there's anything I can do to help.