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Removing Free 1571 feature when not even on active call features list.

sarahparr
Newbie
Posts: 7
Registered: ‎30-10-2013

Removing Free 1571 feature when not even on active call features list.

Hi, does any one know the simple way to remove the free 1571 messaging service from my line? Just switched to Plusnet home phone last week and didn't request this feature but for some reason when people ring they are being forwarded to this service so it must be switched on? I had a look in the call features in the account settings and Free 1571 is not selected so there isnt an option to remove on there either.
4 REPLIES 4
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Removing Free 1571 feature when not even on active call features list.

Hi - I've placed the order for you, voicemail was on because it was added to your original order which was placed manually. It should be off within 24 hours Smiley
ashusin
Not applicable
Posts: 1
Registered: ‎06-01-2014

Re: Removing Free 1571 feature when not even on active call features list.

Hi Ben
Can you remove 1571 feature for me as well please
Ash
ros68
Not applicable
Posts: 1
Registered: ‎12-01-2014

Re: Removing Free 1571 feature when not even on active call features list.

Hi Ben
Can you remove 1571 feature for me please?  Do you need any other information from me to do this.
ros68
Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: Removing Free 1571 feature when not even on active call features list.

If you log in to your Home Phone Control Panel you should be able to change the voicemail "call feature", it will take some hours for that feature to be deactivated.