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Removing Caller ID - control panel does not appear to be working correctly

toggie101
Rising Star
Posts: 114
Thanks: 15
Fixes: 1
Registered: ‎02-04-2008

Removing Caller ID - control panel does not appear to be working correctly

Hello,
Well over a week ago (I can't remember when exactly) I used the phone control panel to remove Caller ID.
I've logged in to ensure it's been removed and that I won't be billed for it on the 30th. Unfortunately it's still stuck at "You currently have an order in progress to remove call features". And continues "Your call feature(s) will be removed from your account on the next working day." ... I beg to differ!
Could some kind soul give something a swift kick to jog things into action - many thanks.
Cheers,
Tony
PS: Support seems a bit screwy at the mo'. No chat available. When I rang up it said there's a wait of 30 minutes but I can go online to log a support request - how?
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Removing Caller ID - control panel does not appear to be working correctly

Looks like things have got stuck.
I've raised a task to get it sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
toggie101
Rising Star
Posts: 114
Thanks: 15
Fixes: 1
Registered: ‎02-04-2008

Re: Removing Caller ID - control panel does not appear to be working correctly

It appears to be fixed now.
Very many thanks.
Cheers,
Tony
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Removing Caller ID - control panel does not appear to be working correctly

Glad to hear it's sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team