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Removing Call Feature - how long?

sarahjmack01
Dabbler
Posts: 15
Registered: ‎24-12-2012

Removing Call Feature - how long?

How long does it take to remove a call feature?
The FAQ state 1 day but can take up to 3 days, however, I have been waiting since 19th September for caller ID to be removed and my control panel says 'awaiting removal'.  I received my bill on Monday and I have been charged for another month for this feature which I do not require.  I know it's only 99p extra a month, but with the increase in line rental and being on an extremely tight budget - every penny counts lol.
I sent a ticket in on Monday (#75793717) and was notified the response time is 25 hours and xx amount of minutes.  It's now nearly 48 hours later and I have had no response.
Can someone please look into this for me?
Thank you  Smiley
2 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Removing Call Feature - how long?

I've fixed this for you and refunded 99p, sorry Smiley
sarahjmack01
Dabbler
Posts: 15
Registered: ‎24-12-2012

Re: Removing Call Feature - how long?

Thank you Ben, very much appreciated  Cool