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Remove 1571 Voicemail

fulch58
Newbie
Posts: 2
Registered: 25-11-2015

Remove 1571 Voicemail

Have recently switched phone service to Plusnet and have just found out that voicemail(1571) is enabled.
I did not choose this option when I placed the order online and according to the phone control panel it is not enabled.
How do I remove this service please?
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Remove 1571 Voicemail

It should be gone in the next 30 minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
fulch58
Newbie
Posts: 2
Registered: 25-11-2015

Re: Remove 1571 Voicemail

Many thanks Matthew for resolving this issue so promptly.
Smiley
glocal
Grafter
Posts: 88
Thanks: 2
Registered: 11-09-2007

Re: Remove 1571 Voicemail

Can I have mine removed as well please? I don't see a way to rise a ticket for he telephone service and the chat option is always unavailable. 
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Remove 1571 Voicemail

It should be sorted in the next hour.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pkroberts
Dabbler
Posts: 14
Registered: 01-12-2015

Re: Remove 1571 Voicemail

I too am trying to get this damn feature turned off. I never requested or enabled it, there seems to be no way on the 'home phone control panel' to achieve this, there is no way I can find to email Plusnet (to raise a support ticket), the online chat is not operative and I've now been hanging on the phone for over half an hour. I can think of a few 'good honest Yorkshire words' to describe exactly how I'm feeling about your customer service at the moment! The fact that there are four threads on this page alone about this would seem to indicate that you might need to do something about it.
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Remove 1571 Voicemail

Sorry to see this was added to your line in error.
I've placed an order to remove this asap and passed feedback on to the person who placed the initial order.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
dominomuffin
Newbie
Posts: 1
Registered: 01-12-2015

Re: Remove 1571 Voicemail

Quote from: fulch58
Have recently switched phone service to Plusnet and have just found out that voicemail(1571) is enabled.

How do I remove this service please?
Superuser
Superuser
Posts: 9,759
Thanks: 1,146
Fixes: 62
Registered: 06-04-2007

Re: Remove 1571 Voicemail

Welcome to the forums Smiley
Login to the Member Centre and select Phone Calls in the LH menu to bring up the Home Phone Control Panel
Click the View button then select the Call Features tab
Add call features is the default tab -> select the Remove call features tab on its right
If Voicemail is shown as an enabled feature, tick the box and click Remove features on the right.
If Voicemail is *not* shown as enabled even though it is, you will have to contact Plusnet (via Chat, Phone or possibly by asking here) to get it removed.
David
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Remove 1571 Voicemail

I've checked the account and it looks like Voicemail is showing on the account so you should be able to remove the feature using the steps that Spraxyt has advised.
You can also get there directly using this link: https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features ; Wink
I hope this helps.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team