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Reminder for LRS

longedge
Rising Star
Posts: 274
Thanks: 36
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Registered: ‎27-01-2008

Reminder for LRS

I've just had a reminder for my line rental saver which runs out on 1/10/2015.  If I renew it now, I take it that the renewal will be from that date i.e. I won't be losing a month?
13 REPLIES
Superuser
Superuser
Posts: 9,816
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Registered: ‎06-04-2007

Re: Reminder for LRS

LRS will run from when the current one expires even though you might see a confirmation screen or receive an email that says "next billing date".
After the new LRS takes effect you can confirm the expiry date is correct by visiting the renewal/status page again.
David
Plusnet Help Team
Plusnet Help Team
Posts: 539
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Registered: ‎02-03-2015

Re: Reminder for LRS

Yeah that is absolutely correct. You can renew your Line Rental saver up to 3 months before it expires and it will renew from when the original expires so your not missing the months you have already paid for.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Reminder for LRS

Trying to find exact renewal date of my LRS but cant see link in my member centre / account details. I know when I renewed last year but I did it early, think exact renewal date is mid Nov. So hoping will be able to do early renewal by 2nd Sept to beat price increase. Wondering if will have to phone for details. Undecided
Moderator
Moderator
Posts: 27,097
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Registered: ‎14-04-2007

Re: Reminder for LRS

http://www.plus.net/rentalsaver/
Portal login required.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Reminder for LRS

Many thanks Strat. Looks as if I should be able to renew from 25th Aug (3 months in avance) & sneak in before 2nd Sept increase. Smiley
longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: Reminder for LRS

Quote from: Grezzer36
sneak in before 2nd Sept increase. Smiley

Yep - equivalent of £12.99 a month taking me to October 2016 so worth the early payment I reckon. I just wanted to be doubly sure that I wouldn't inadvertently lose out  Smiley
MaestroMan
Grafter
Posts: 33
Thanks: 1
Registered: ‎31-12-2008

Re: Reminder for LRS

My LRS expires on 9th December, so presumably the reminder will arrive after the increase on 2nd September.  I'd like to renew before then, so why can't I?  Huh
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
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Registered: ‎01-01-2012

Re: Reminder for LRS

Line Rental Saver can only be renewed 3 months before it expires.
So in your case you'd receive the e-mail on the 9th of September.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Reminder for LRS

Well my LRS expires on 9th November. With that logic I should have received a reminder by 9th August and I have received no email.
Moderator
Moderator
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Registered: ‎14-04-2007

Re: Reminder for LRS

Unfortunately that does not seem an unusual situation...speaking also from personal experience.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Superuser
Superuser
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Registered: ‎06-04-2007

Re: Reminder for LRS

@jem16
My renewal reminder normally arrives 2 months before expiry. However there is no need to wait for that. If you go to http://www.plus.net/rentalsaver you should be able to renew now.
David
jem16
Grafter
Posts: 874
Registered: ‎27-10-2014

Re: Reminder for LRS

Yes I realise I could renew now but to be honest I'm not sure I will.
I have an ongoing issue with incoming calls that seems to be exchange related, quite possibly the line splitter card as everything else has been ruled out. After many attempts BTOR refused to change the card to see if it resolved the issue. As it's just reared up again I may move.
Grezzer36
Grafter
Posts: 98
Thanks: 1
Registered: ‎23-02-2009

Re: Reminder for LRS

My current LRS due to expire 25th Nov. Today was first day able to renew  (within 3 months). Done via portal link. I'm lucky had 1 week window to renew before price increase2nd Sep, others not so lucky. Friend's LRS renewal not due til early Dec & will miss out by 1 week.