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Remaining minutes - countdown?

Neo
Grafter
Posts: 55
Registered: ‎06-07-2007

Remaining minutes - countdown?

I've just changed to PlusNet's Home Phone service and I noticed that the 300 free minutes was actually only 243. I queried this and was told this was because the next billing date is less than 1 month away. OK I thought, if a little mean  Sad
Now it seems the number is counting down on it's own (without any calls being made) - the figure is now  232 minutes.
Is this normal?  Shocked
I thought the all the free minutes would be available for the whole billing period?
11 REPLIES 11
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Remaining minutes - countdown?

I'm halfway through my month and still have 300 mins left - possibly because I've not made any overseas calls. That should be the only way that the number reduces.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Remaining minutes - countdown?

Embarrassed how do I check the free minutes
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Remaining minutes - countdown?

are you still on the 240 anytime Jim?
go to here https://portal.plus.net/plustalk/index.php?page=wlr_my_account
its then shown as below
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Remaining minutes - countdown?

Mine show under Phone calls/account summary
Quote
Account summary
Product:
Talk Evenings & Weekends
Phone number:
015********
Remaining mins:
300 min
Next payment date:
18/08/10
Credit limit:
£55.00

Credit available:
£55.00
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Remaining minutes - countdown?

Mine doesn't
Quote
Account summary
Product:
Talk Anytime
Phone number:
01202******
Next payment date:
23/08/10
Credit limit:
£25.00

Credit available:
£25.00
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Remaining minutes - countdown?

It's currently showing as 232 minutes, please let me know if it drops any further so I can re-check and raise a problem if necessary.
Neo
Grafter
Posts: 55
Registered: ‎06-07-2007

Re: Remaining minutes - countdown?

Thanks to everyone who replied Wink I'm glad it's not normal for the minutes to be counting down on their own accord.
Quote from: Ben
It's currently showing as 232 minutes, please let me know if it drops any further so I can re-check and raise a problem if necessary.
It was originally (at the beginning of the day) 243 minutes, so it dropped by 11 minutes with no valid reason (no calls had been made).
It might sound petty, but please can these be put back? Smiley
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Remaining minutes - countdown?

If you make 11 minutes of chargeable calls to international numbers this month, let me know and I'll discount them from your next bill Smiley Unfortunately there's no way for me to 'top up' your included minutes.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Remaining minutes - countdown?

Quote from: Oldjim
Mine doesn't

Oldjim - mine never has since I changed to Talk Anytime.
There have been some posts in other threads and I thought it was going to be sorted!   Huh
I raised a ticket at the beginning of June and got the following reply:
Thank you for your query. We are currently investigating a problem which means we have had to remove this information from the site, there is no current fix time however we would not expect this to take too long to resolve.
Neo
Grafter
Posts: 55
Registered: ‎06-07-2007

Re: Remaining minutes - countdown?

Quote from: Ben
If you make 11 minutes of chargeable calls to international numbers this month, let me know and I'll discount them from your next bill Smiley
Thanks, I'm fairly sure we will Wink
Quote from: reserved
There have been some posts in other threads and I thought it was going to be sorted!
Yes I noticed that...
Quote from: Matt
Hi reserved and everyone else,
The remaining international minutes issue is still under investigation I'm afraid, at present there's other stuff being worked on but I should have the opportunity to push it further next week. I'll keep you posted.

Considering it doesn't take that many day-time calls to make up the £4.99 Anytime price (e.g. 22 calls [at an average of 2.5 minutes each] in one month) I've been thinking of moving to the Anytime package.
But I get the impression from Matt Taylor that showing the remaining minutes for Anytime customers is fairly low in PN priorities. Coastergrotto started that thread back in December! Guess in the mean time we'll have to use a stopwatch or something Roll_eyes
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Remaining minutes - countdown?

Sorry about the delay in getting this one fixed (ref: 62526), it's not been classified as a high priority so whilst it will get fixed, it's likely to be included in a project roll out instead of being pushed ahead as a one-off.
I don't have an eta and don't want to set expectations because there are a number of factors that influence if and when this will be rolled out.