Remaining minutes - countdown?
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Remaining minutes - countdown?
04-08-2010 6:06 PM
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Now it seems the number is counting down on it's own (without any calls being made) - the figure is now 232 minutes.
Is this normal?
I thought the all the free minutes would be available for the whole billing period?
Re: Remaining minutes - countdown?
04-08-2010 6:18 PM
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Re: Remaining minutes - countdown?
04-08-2010 6:27 PM
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Re: Remaining minutes - countdown?
04-08-2010 6:38 PM
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go to here https://portal.plus.net/plustalk/index.php?page=wlr_my_account
its then shown as below
Re: Remaining minutes - countdown?
04-08-2010 6:39 PM
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Quote Account summary
Product:
Talk Evenings & Weekends
Phone number:
015********
Remaining mins:
300 min
Next payment date:
18/08/10
Credit limit:
£55.00
Credit available:
£55.00
Re: Remaining minutes - countdown?
04-08-2010 6:42 PM
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Quote Account summary
Product:
Talk Anytime
Phone number:
01202******
Next payment date:
23/08/10
Credit limit:
£25.00
Credit available:
£25.00
Re: Remaining minutes - countdown?
05-08-2010 10:18 AM
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Re: Remaining minutes - countdown?
05-08-2010 11:07 AM
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It was originally (at the beginning of the day) 243 minutes, so it dropped by 11 minutes with no valid reason (no calls had been made).
Quote from: Ben It's currently showing as 232 minutes, please let me know if it drops any further so I can re-check and raise a problem if necessary.
It might sound petty, but please can these be put back?
Re: Remaining minutes - countdown?
05-08-2010 11:42 AM
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Re: Remaining minutes - countdown?
05-08-2010 12:13 PM
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Quote from: Oldjim Mine doesn't
Oldjim - mine never has since I changed to Talk Anytime.
There have been some posts in other threads and I thought it was going to be sorted!
I raised a ticket at the beginning of June and got the following reply:
Thank you for your query. We are currently investigating a problem which means we have had to remove this information from the site, there is no current fix time however we would not expect this to take too long to resolve.
Re: Remaining minutes - countdown?
06-08-2010 5:54 PM
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Thanks, I'm fairly sure we will
Quote from: Ben If you make 11 minutes of chargeable calls to international numbers this month, let me know and I'll discount them from your next bill
Yes I noticed that...
Quote from: reserved There have been some posts in other threads and I thought it was going to be sorted!
Quote from: Matt Hi reserved and everyone else,
The remaining international minutes issue is still under investigation I'm afraid, at present there's other stuff being worked on but I should have the opportunity to push it further next week. I'll keep you posted.
Considering it doesn't take that many day-time calls to make up the £4.99 Anytime price (e.g. 22 calls [at an average of 2.5 minutes each] in one month) I've been thinking of moving to the Anytime package.
But I get the impression from Matt Taylor that showing the remaining minutes for Anytime customers is fairly low in PN priorities. Coastergrotto started that thread back in December! Guess in the mean time we'll have to use a stopwatch or something
Re: Remaining minutes - countdown?
10-08-2010 1:31 PM
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I don't have an eta and don't want to set expectations because there are a number of factors that influence if and when this will be rolled out.
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- Re: Remaining minutes - countdown?