Paul03.
Not true. We try not to make things complicated for customer to sign up to our products. Home Phone can be added at the point of signup, but the transfer itself is never initiated until after the Broadband order completes (and provided a Direct Debit is active on the account).
Penfold.
I'm sorry you have had the run around on this. Looking at it, only one response was provided out of place and could have actioned this without the confusion that has taken place. Effectivly being told to raise tickets twice on one account and one on the other.
Unfortunatly, once is unacceptable in itself, so I will raise it with those concerned tomorrow.
In regards to the payment of the referral in this case, it have not been possible to add the referral in the home phone signup, as referrals only apply at the time the original account is setup.
http://portal.plus.net/features/referral_terms.shtmlThe terms do cover that we only accept it at this point, but it's clear as day, no everybody can have the details at signup, so we accept them in ticket form, when a ticket is raised on each account. Certain conditions need to be met though for us to do this.
- The tickets are raised on the accounts within 3 months of creation. We do do it after 3 months though, should we have received the request, but we have failed to honour it when we should.
- That the referred account is older than the referrer account.
- That no existing referred exists, with exception of the blatently obvious errors such as spelling.
- Connot be used in conjunction with certain promotions. Entry of a referral with remove the ability for the referred account to receive the promotion to which they subscribed
Although I am not going to cover it here, I have given you further detail in your ticket.
