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Reducing Credit limit

deefadog
Grafter
Posts: 33
Registered: 09-05-2009

Reducing Credit limit

Hi,
is there a way to reduce my credit limit for my home phone? We have evenings and weekends package and it;s currently set at £55 Buffer, but i don;t want to go anywhere near that amount, ideally i'd like it set to £3-£5 maximum.
If it can be changed please advise how i do so as there is no option on the website that i can clearly see.
Many thanks!
5 REPLIES
Superuser
Superuser
Posts: 1,835
Thanks: 430
Fixes: 5
Registered: 05-11-2008

Re: Reducing Credit limit

You will need to call PN or use chat and request it to be lowered
kind regards
Mike
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Reducing Credit limit

It's also worth bearing in mind that with low amounts around £3-£5 as you have said, it could be easy to run in to the limit. If the credit limit is hit and call barring is applied, a £5.76 call barring charge would be applicable.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
deefadog
Grafter
Posts: 33
Registered: 09-05-2009

Re: Reducing Credit limit

Thanks guys!
Some good information there!
Would you not get a warning that you were close to using your buffer?
I don't plan on using it outside of the evening and weekend times to UK numbers only.
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Reducing Credit limit

You should certainly get a warning email when you get close to the limit, however as call data isn't recorded in real time it could be easy to pass £3-£5 of calls before the email is actually triggered.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
deefadog
Grafter
Posts: 33
Registered: 09-05-2009

Re: Reducing Credit limit

Thanks Harry! Good point i understand.