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Recieved Text Message: I have now placed an order to restart the stopped line

xanqwertyuiop
Not applicable
Posts: 2
Registered: ‎30-05-2014

Recieved Text Message: I have now placed an order to restart the stopped line

The text message was:
I have now placed an order to restart the stopped line at your property and this will be complete on 29/05/2014. As soon as the phone line is active we can then place your broadband order, which will take a further 5 working days to complete.
When ordered the new line i was quoted the 18/06/2014 for line installation and my PlusNet dashboard still says that, so what exactly does that text message mean? Is it going to be ready sooner? or what?
Thanks for any help.
Luke
3 REPLIES 3
Jaggies
Rising Star
Posts: 1,664
Thanks: 25
Registered: ‎29-06-2010

Re: Recieved Text Message: I have now placed an order to restart the stopped line

It looks like a working line take-over rather than a new installation, so there must be an existing line at your property which can be reactivated at the exchange without needing to send out an engineer, thereby reducing the time-scale.
Acassim
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,075
Registered: ‎11-06-2007

Re: Recieved Text Message: I have now placed an order to restart the stopped line

Hi Luke,
Thanks for the quick chat this afternoon, glad we could arrange the fibre install for the earlier spot!
You should now have confirmation that I placed the order on your support ticket and also via SMS.

Hope this helps and let us know if you need anything more  Wink
xanqwertyuiop
Not applicable
Posts: 2
Registered: ‎30-05-2014

Re: Recieved Text Message: I have now placed an order to restart the stopped line

Thanks a bunch!